The new set of managed services offers enterprise customers the assurance that important e-mails will not be lost or compromised in the event of an outage.As enterprise customers become increasingly dependent on widespread e-mail communication, anxiety levels regarding e-mail security are skyrocketing.
In recognition, MessageOne has rolled out a set of managed services designed to harden e-mail protection on BlackBerry devices.
The new MessageOne EMS (E-Mail Management Services), announced on April 17, include continuity, security, archive, recovery and encryption services.
The full suite of hosted EMS products can be purchased individually or as a bundled package, said Paul Darcy, vice president of marketing for MessageOne, based in Austin, Texas.
The EMS BlackBerry Continuity service allows wireless devices using e-mail to continue to operate during any type of outage or system interruption.
For instance, MessageOne can replace an inoperative Microsoft Exchange server back end on the fly with a Linux-based back end to allow BlackBerries to continue to send e-mail from the same corporate address unhindered.
Click here to read more about archiving services offered by hosted e-mail providers.
Through a client deployed globally on all of an organizations BlackBerry devices, the managed service ensures that e-mails within an environment remain policy-compliant and are archived if service is cut off.
The service also makes sure that the entirety of e-mail traffic bears triple-DES (Data Encryption Standard) encryption should an emergency activation be initiated—according to standard RIM security protocols.
"If youre a BlackBerry user youre not longer affected by problems which may occur to Exchange, servers or the network," Darcy said. "BlackBerry users are the most important people in an organization; theyre senior IT execs, people who talk to customers, sales, etc … They cant be shut down for any amount of time."
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EMS E-Mail Archive locks down all e-mail off-site based on set retention policies. The service incorporates a greater degree of indexing data by providing a Google-like sub-second search and retrieval capability—using full text of message headers, body and 370 attachment types for criteria—to find archived messages much more quickly and to speed up recovery times.
EMS E-Mail Recovery is designed to give customers the confidence that they dont have to worry about losing e-mail during an outage and wont be forced to rebuild a server to find a message. The data protection service enables missing messages to be restored to a primary environment and offers message-by-message synchronization to safeguard against data-level corruption, Darcy said.
The EMS Encryption service uses TLS (Transport Layer Security) protocols to protect information in transit from gateway to gateway with external partners or customers who are also deploying TLS security.
Pricing for the full suite of EMS Services starts at $6 per month per mailbox for large enterprises or $1,500 per month for businesses of up to 250 employees. The individual services are priced as follows: EMS BlackBerry Continuity at $1.00 per month per mailbox, EMS Continuity at $2 per month per mailbox; EMS Security at $1.50 per month per mailbox; EMS Archive at $3.00 per month per mailbox; and EMS Recovery at $1.50 per month per mailbox.
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