Out Of The Mailbox, Into The Dumpster
Well, I was shocked, shocked I tell you, to read that popular House Representatives are so overwhelmed by their "heavy" e-mail loadsas many as 8,000 messages a monththat many messages are being deleted without being read.Well, I was shocked, shocked I tell you, to read that popular House Representatives are so overwhelmed by their "heavy" e-mail loadsas many as 8,000 messages a monththat many messages are being deleted without being read. Gosh, I get about 4,000 messages a month myself. And while I surely dont read all of those, I do read all messages with any importance, and I dont have even a single, part-time congressional title to my name. The difference between Congress and I, according to the information contained in the Congressional Management Foundation and George Washington Universitys E-Mail Overload in Congress: Managing a Communications Crisis, is that they dont have a clue on how to manage e-mail, and I do.
Now Im no genius, but you can take any of todays e-mail clients and do enough basic e-mail management to cut down those 8,000 messages to 2,000. It would take me about two days. One day to listen to the customers and figure out how they want to use mail, and another day to review their messages and implement a basic mail-management policy based on filters and folders. The bottom line is that its not that hard to set up a filter sending all Napster (or whatever the hot topic of the day is) messages to a "hot topic" folder. But according to the report, it seems that is too much trouble for 90 percent of all congressional offices.