REPORTING * Does the product support a configurable home page? If so, which elements can be included? Tasks A calendar Messages Other (please list) * Can administrators create home page policies for users? * Can users configure their own pages? * Does the application support dashboards for graphical presentation of performance metrics? * Does the product support both user and administrative reporting? * What methods are available to users for creating reports and accessing raw data for reporting using third-party tools? In some instances, companies will want to present report data that would ordinarily be included in administrative reports, such as the number of minutes an individual is using Web conferencing. When evaluating a products reporting capabilities, gauge how easy administrative data can be blended with user data for management reports. Administrators may need to use reports to look for violations of policy, such as building applications that include Social Security numbers. Does the product support reporting and alerts that watch for the creation of fields based on field parameters? * Can the product generate reports and alerts specific to administration and security policies, such as when users are added and deleted? SUPPORT * What are the terms and availability of basic support? * What premium support services are available, and how much do they cost? * Are there third-party developers and integrators that can help speed development and deployment of custom applications, as well as integration with other applications? * What online help and training tools are available? COST-BENEFIT ANALYSIS * What does the product cost, including base costs and costs for additional features? * What is the impact on pricing when more users are added during the subscription term? * What cost advantages will our organization realize by choosing this solution? SECURITY Securing these applications, particularly when shared with external partners, will be a complex task for administrators. Companies should look for tools, including application life cycle policies and reporting, to help manage data access. Most hosted collaboration systems allow users to manage their own applications, not only by adding features and creating new applications but also by adding and removing users. * Which of the following user name and password features does the product support? User name must be users e-mail address User name can be limited by domain name User cannot change user name Administrators can define password complexity policies Directory synchronization * Can administrators limit access to your application based on date, time and day? * Can administrators limit access to an application by domain or IP address range? * Does the application support user roles for application and field-level access? * Can administrators set permissions on a field-level basis? * Does the application have required or optional components that need to be installed on the users system? * Does the product allow administrators to block user access to individual applications and the entire domain of applications? REFERENCES Please provide references from customers that have completed a similar deployment, with similar numbers of users and applications, in the same industry. More RFPs are at go.eWEEK.com/rfp. Check out eWEEK.coms for more on IM and other collaboration technologies.