Salesforce.com, SAP and several other companies have lined up to show off applications they created using the APIs from the open-source Google Wave platform. If SAP and Salesforce.com flesh out their prototypes, they could be a lock to sell in the forthcoming Google Wave store. Real-time collaboration solutions leveraging Wave could prove very useful for users of enterprise and CRM applications, boosting the marketability of applications that can run in Wave.
Salesforce.com, SAP and several other
companies have lined up to show off applications they created using the APIs
from the open-source Google Wave platform.
These Wave extensions could be promising enough to find their way into the
Google Wave application store Google is planning.
Launching to 100,000 invitees as an extended preview
Sept. 30, Google Wave is Google's real-time
collaboration platform, which marries e-mail, instant messaging, wikis and
social networking in one Web browser-based palette. Google hopes to foster an
ecosystem of new applications built on top of the platform, which is based on
HTML5 and leverages the XMPP messaging protocol.
One of the most interesting experiments to come out of the Wave developer
preview from the last two months is Gravity, a prototype of a business process
modeling application from SAP Research. In
this demo video
, Gravity is used to create process models for two
merging companies in real time. Additional participants are called into the
Wave session to work on the model, and each user is color coded to
differentiate their work.
Salesforce.com engineers created an extension
that shows how a mobile phone customer starts a
wave with a support robot. The robot creates a tracking record and pulls help
content into the wave based on the customer's comments.
When the issue isn't resolved, the customer clicks a link to request a chat.
Wave sends this request to the robot, which fires off a request to Salesforce.com
to find an available representative. The representative can click on a link to
access the case.
While the SAP and Salesforce.com demos
are just prototypes, it's easy to see the sort of interest such applications
could hold for enterprise users looking to more efficiently collaborate and
Google Wave Product Manager Stephanie Hannon said in a blog post
that her team is exploring plans for a
monetizable wave extension store. If SAP and
Salesforce.com complete their prototypes, they could be a lock to sell in the
Wave store. Real-time collaboration solutions leveraging Wave could prove very
useful for users of enterprise and CRM
applications, boosting the marketability of applications that can run in Wave.
Meanwhile, several companies have come to the fore to release
ready-to-use Wave extensions. British Telecom's Ribbit
arm, for example, has created conferencing and voice message gadgets
for Google Wave.
Ribbit Conference enables real-time audio collaboration between wave
participants. Users can establish an audio connection with multiple Google Wave
participants, add non-Wave participants to the session, and mute, hold or
disconnect any of the individual participants from the stream, just as if it
were any other phone conferencing service.
Ribbit Message allows Google Wave participants to add voice messages for one
or many users in a wave. Though not ready for public consumption, this gadget
displays the audio transcription with the audio message attachment.
Ribbit said its Conference and Message gadgets will "initially be free
for developers to download and use for a limited time," which suggests
that Ribbit is waiting for Google to launch a Wave store before it begins
charging developers for its extensions. Read more about Ribbit on the Wave here
Also, 6Rounds.com has integrated its video conference app into Google Wave,
while AccuWeather has built an extension that lets users add weather forecasts
to event planning waves. Lonely Planet offers a trip planning tool Wave
extension. See all of the Wave extensions here