Salesforce.com Debuts Chatter Messenger, Screensharing Platform
Businesses looking to boost their messaging and collaboration capabilities have a new option through Salesforce.com.Cloud computing specialist Salesforce.com introduced Skype-like real-time technologies for its customers through the Chatter Messenger and Chatter Screensharing platforms. Messenger, which can be accessed for free after signing up, allows social enterprise users to collaborate in real-time and collaborate on sales deals, service cases, marketing campaigns, files and dashboards through one platform, while Screensharing enables employees to share screens and presentations with colleagues. The cloud-based Chatter Messenger is scheduled to be available in June, and the service will be free for all Salesforce customers, including Chatter.com customers. The Screensharing component is scheduled to be available as a limited pilot in the third quarter of 2012, according to a company release. Messenger allows up to 10 employees to chat simultaneously or have one-on-one sessions, while a presence and a chat roster lets users see who is available.
Other features include the File Sharing Links tab, which lets users securely send files to coworkers, partners, and customers directly from the Chatter feed using an encrypted URL, navigation shortcuts to switch from people to groups to files, and a YouTube player for sharing and watching videos in the Chatter feed. To protect the company's private business information, all participants in the Chatter network must have an email with the company's domain name. The platform also has mobile capacity, allowing satellite workers and road warriors to connect to the home office.