Messaging & Online Collaboration: Salesforce.com Winter '11 Beefs Up Chatter
Salesforce.com Winter 2011 release added important Chatter features and adoption tools to the top of the page thereby significantly enhancing social media in a business setting. The Winter -11 release of Chatter now makes it possible for the social media tool to filter the Chatter stream according to groups, opportunities, cases while also adding Facebook and Twitter like recommendations for people and groups to follow in the social media platform. To help users who are not familiar with social media tool use a What to do Next box has now appeared prominently at the top right of the Chatter screen. A short video and several simple to follow tool tips should get most new users up and running in under 15 minutes. Chatter fulfills my requirements for a business class communication tool that can be securely and reliably used to promote social interaction without losing control of the business opportunities that are the subject of conversation. Winter -11 was released to Salesforce.com customers on Oct. 22. The feature is available at no extra subscription charge for all editions. Organizations can add Chatter-only users for $15 per month per user.