Messaging & Online Collaboration: Salesforce.com Winter '11 Beefs Up Chatter
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Salesforce.com Winter 2011 release added important Chatter features and adoption tools to the top of the page thereby significantly enhancing social media in a business setting. The Winter -11 release of Chatter now makes it possible for the social media tool to filter the Chatter stream according to groups, opportunities, cases while also adding Facebook and Twitter like recommendations for people and groups to follow in the social media platform. To help users who are not familiar with social media tool use a What to do Next box has now appeared prominently at the top right of the Chatter screen. A short video and several simple to follow tool tips should get most new users up and running in under 15 minutes. Chatter fulfills my requirements for a business class communication tool that can be securely and reliably used to promote social interaction without losing control of the business opportunities that are the subject of conversation. Winter -11 was released to Salesforce.com customers on Oct. 22. The feature is available at no extra subscription charge for all editions. Organizations can add Chatter-only users for $15 per month per user.
Cameron Sturdevant is the executive editor of Enterprise Networking Planet. Prior to ENP, Cameron was technical analyst at PCWeek Labs, starting in 1997. Cameron finished up as the eWEEK Labs Technical Director in 2012. Before his extensive labs tenure Cameron paid his IT dues working in technical support and sales engineering at a software publishing firm . Cameron also spent two years with a database development firm, integrating applications with mainframe legacy programs. Cameron's areas of expertise include virtual and physical IT infrastructure, cloud computing, enterprise networking and mobility. In addition to reviews, Cameron has covered monolithic enterprise management systems throughout their lifecycles, providing the eWEEK reader with all-important history and context. Cameron takes special care in cultivating his IT manager contacts, to ensure that his analysis is grounded in real-world concern. Follow Cameron on Twitter at csturdevant, or reach him by email at cameron.sturdevant@quinstreet.com.
