Big and small providers alike offer hosted or cloud-based collaboration and e-mail systems geared for businesses, with some obvious benefits.
have some kind of free hosted e-mail account, whether it's Gmail, Yahoo mail,
the mail from your ISP or all of the above. Many people rely on these mail
systems to handle their day-to-day personal communications.
businesses recognize this. It's a common practice at many companies to maintain
a list of "external" e-mail addresses for employees so that when, inevitably,
the company e-mail system goes down, employees still can stay in touch.
businesses are now starting to wonder if they need that internal e-mail system
at all. If hosted e-mail systems are good enough for the entire world, why can't
they be used for business?
the 800-pound gorilla in this environment is Google, which has tailored its
Gmail and Google Apps offerings for businesses of any size. In fact, a common
new feature in many enterprise applications has been Gmail and Google Apps
isn't alone in this space.
providers, such as Zoho, offer hosted or cloud-based collaboration and e-mail
systems geared for businesses, and even the big players have gotten into the
game, with Microsoft offering a hosted version of Exchange and IBM just releasing an SAAS (software as a
service) version of Lotus Notes.
benefits of this kind of offering are obvious. There is no expensive and
resource-intensive internal server infrastructure to maintain, and per-user license
prices are often (though not always) lower than for full internal clients.
also drawbacks. Integration with internal systems can be difficult or even
impossible with many cloud-based collaboration systems. Even when it can be
done, it requires opening up internal systems to the Internet, something that
may not be desirable, especially with highly sensitive applications and data.
these systems can go down just as much as internal systems (as anyone who has
dealt with the recent Gmail outages can attest to). And when they go down,
there's no internal IT staff to run to the rescue.
many businesses, a hosted e-mail option is not only a viable choice, it's the
best choice. Businesses get the benefits of not having to maintain an
infrastructure and also-since these services are updated on a regular basis-see
new features and capabilities without the need to go through costly software upgrades.
So, unlike your head, having your e-mail, collaboration
and business apps in the cloud may actually be a good thing.
Jim Rapoza, Chief Technology Analyst, eWEEK.For nearly fifteen years, Jim Rapoza has evaluated products and technologies in almost every technology category for eWEEK. Mr Rapoza's current technology focus is on all categories of emerging information technology though he continues to focus on core technology areas that include: content management systems, portal applications, Web publishing tools and security. Mr. Rapoza has coordinated several evaluations at enterprise organizations, including USA Today and The Prudential, to measure the capability of products and services under real-world conditions and against real-world criteria. Jim Rapoza's award-winning weekly column, Tech Directions, delves into all areas of technologies and the challenges of managing and deploying technology today.