Social Networking Vendors Aim for the Enterprise

 
 
By Matthew Hicks  |  Posted 2003-12-29 Email Print this article Print
 
 
 
 
 
 
 

Having started beta tests and raised funding, a string of vendors are ready to launch new offerings in the new year that promise to expand users' business connections.

A new breed of social networking companies is hoping to make 2004 the year of making connections within the enterprise. Taking a model first made popular for dating with the likes of Friendster Inc., the group of vendors is planning to move from beta versions of business-focused social networking into full products tailored to enterprise customers. Their goal is to help business professionals and enterprise sales groups uncover their network of relationships and use it to gain referrals and introductions that are more successful than the traditional cold call. Social networking technology first arrived as a consumer technology. The space is still a hotbed of moves and strategies, as seen in the recent acquisitions by eMode.com.
Spoke Software Inc., Visible Path Corp. and ZeroDegrees Inc. are focused squarely on the enterprise by offering private social networks, integration with standard applications such as Microsoft Outlook and IBM Lotus Notes as well as customer relationship management (CRM) systems and specific enterprise applications designed for generating sales and new business. Others, such as LinkedIn Ltd., are more broadly targeting business users with general Web-based networks.
In 2003, the overall field of social networking began to blossom. Venture capitalists began to pour money into companies such as Spoke and LinkedIn, leading some experts to predict a new Internet boom. And new companies and services sprouted up to take advantage of the interest, especially among consumers looking to find new friends or a date. The question for new year is whether the growth in business-oriented social networking software will catch on with enterprises. Venture capital companies now look for strong growth in the nascent enterprise social networking space. To read more about their plans, click here. Spoke, of Palo Alto, Calif., plans to introduce its third enterprise application, Spoke Marketing, in the first quarter of 2004. Like its other two apps, Spoke Leads and Spoke Accounts, it will sit on top of the general Spoke network and provide specialized tools, in this case for planning and deploying a marketing campaign with the use of connections, said Chris Tolles, vice president of marketing at Spoke.
Spoke also plans to launch a hosted version of its software in January, Tolles said. Spokes software currently is deployed by an enterprise and mines relationship information from e-mails and enterprise systems to build what Spoke calls an "implicit" network of connections, then weighs the strength of a users relationships. Spoke is positioning itself as more than just software to expose and map a users relationships to make new business connections but also as a research tool for discovering more about a person in preparation for a meeting or sales plan. Spoke gathers information from the Web and e-mails to create a resume about a contact. "Friendster was very much about access," Tolles explained. "We think theres a lot to be gained from insight and influence." Also in early 2004, New York-based Visible Path plans to formally launch Visible Path for SFA. Currently in use with early adopters, the software is offered as a service that links into sales force automation software to let users visualize relationships, request introductions and monitor connections to current sales accounts or targeted leads. It currently integrates into Salesforce.com Inc. with integration into other SFA systems planned for next year, officials said. Internet CRM vendor Salesforce.com this month filed for an IPO. The company said it has more 120,000 users at more than 8,000 customer sites. To read the full story, click here. While starting with sales force automation software, Visible Path plans to link into a full swath of enterprise applications with the belief that users want social-networking capabilities to be part of existing applications, not a discrete application or Web site, said CEO Antony Brydon. "We dont believe public networks have a lot of value," he said. "We believe people are not aligned on the same interests (there)." What do enterprise customers want from social networking applications? Click here to read their opinions and the experience of early adopters. ZeroDegrees and LinkedIn take a different tack in social networking: The Individual.



 
 
 
 
Matthew Hicks As an online reporter for eWEEK.com, Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. He joined Ziff Davis in 1999 as a staff writer for the former Strategies section of eWEEK, where he wrote in-depth features about corporate strategies for e-business and enterprise software. In 2002, he moved to the News department at the magazine as a senior writer specializing in coverage of database software and enterprise networking. Later that year Matt started a yearlong fellowship in Washington, DC, after being awarded an American Political Science Association Congressional Fellowship for Journalist. As a fellow, he spent nine months working on policy issues, including technology policy, in for a Member of the U.S. House of Representatives. He rejoined Ziff Davis in August 2003 as a reporter dedicated to online coverage for eWEEK.com. Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.
 
 
 
 
 
 
 

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