UC in a Different Direction} 

The Symphony IRI Group in Chicago takes a different direction for its UC. According to Steve Mueller, vice president of IT, the company has integrated Microsoft's Office Communications Server with its Avay

By Wayne Rash  |  Posted 2010-09-08 Print this article Print

numbers in months instead of years. He also noted that UC had one unexpected benefit-during the Vancouver Olympics, the staff was able to avoid commuting and work from home.

Three companies, three different ways to use UC. As Infonetics analyst Matthias Machowinski pointed out in the beginning, UC can be whatever you wish it to be. For some, it means depending on instant messaging and presence, for others, it's delivery of voice mail through your e-mail system. Or perhaps it's combining e-mail, voice mail and a mobile work force. In each instance, UC has reduced cost, improved competitiveness, customer service and flexibility. In each case, the companies involved picked the functions they needed from the vast cafeteria of UC and used the tools they selected to make things work better for them.


Wayne Rash Wayne Rash is a Senior Analyst for eWEEK Labs and runs the magazineÔÇÖs Washington Bureau. Prior to joining eWEEK as a Senior Writer on wireless technology, he was a Senior Contributing Editor and previously a Senior Analyst in the InfoWorld Test Center. He was also a reviewer for Federal Computer Week and Information Security Magazine. Previously, he ran the reviews and events departments at CMP's InternetWeek.

He is a retired naval officer, a former principal at American Management Systems and a long-time columnist for Byte Magazine. He is a regular contributor to Plane & Pilot Magazine and The Washington Post.

Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel