UC in a Different Direction}
The Symphony IRI Group in Chicago takes a different direction for its UC. According to Steve Mueller, vice president of IT, the company has integrated Microsoft's Office Communications Server with its Avay
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Three companies, three different ways to use UC. As Infonetics analyst Matthias Machowinski pointed out in the beginning, UC can be whatever you wish it to be. For some, it means depending on instant messaging and presence, for others, it's delivery of voice mail through your e-mail system. Or perhaps it's combining e-mail, voice mail and a mobile work force. In each instance, UC has reduced cost, improved competitiveness, customer service and flexibility. In each case, the companies involved picked the functions they needed from the vast cafeteria of UC and used the tools they selected to make things work better for them.
Wayne Rash is a Senior Analyst for eWEEK Labs and runs the magazineÃÃÃs Washington Bureau. Prior to joining eWEEK as a Senior Writer on wireless technology, he was a Senior Contributing Editor and previously a Senior Analyst in the InfoWorld Test Center. He was also a reviewer for Federal Computer Week and Information Security Magazine. Previously, he ran the reviews and events departments at CMP's InternetWeek.He is a retired naval officer, a former principal at American Management Systems and a long-time columnist for Byte Magazine. He is a regular contributor to Plane & Pilot Magazine and The Washington Post.
