Verizon Communications Base Case
Verizon Communications Base Case Headquarters: 1095 Avenue of the Americas, New York, NY 10036Business: Sells wired and wireless voice and data services to business and residential customers. Chief Information Officer: Shaygan Kheradpir Chief Technology Officer: Mark Wegleitner Financials: $33.3 billion in revenue for the first six months of 2003; $2.7 billion in net income; 8.2% net income margin. Challenges: Rebuild telecom network in Lower Manhattan to recover from Sept. 11, 2001, terrorist attacks; improve physical security at more than 1,700 central switching offices scattered across 29 states; cut operating costs by moving customer service from call centers to the Web. Baseline Goals:
Phone: (212) 395-2121
- Complete rebuilding of the Lower Manhattan network in 2004.
- Complete "site hardening" of 200 biggest revenue-generating central offices by 2007.
- Get 30% or more customers to pay bills via the e-services Web platform by 2005, up from 10% today.