Which IM App Holds Up for Your Enterprise?
It's important to look at the lessons others have learned about IM implementation.You would have about as much luck controlling instant messaging use in your company as you would convincing your son that doing his homework while keeping nine IM windows open is not a pathway to academic success. Given that you wont have much luck stemming IM use at work but knowing that your company can suffer stiff legal penalties for not keeping solid e-mail and IM records, your next-best step is to find an IM application that can withstand the rigors of corporate life. This weeks eWeek Labs report on enterprise IM is designed to help you in your message selection process. In the lead article, Senior Writer Anne Chen examines users experiences in finding products that balance the openness and ease of IM with rigid corporate reporting requirements. With new pushes from Microsoft and America Online to promote their IM platforms as enterprise-ready, it is especially important to look at the lessons other IT departments have learned about IM implementation.
An accompanying article by Technical Analyst Francis Chu examines some IM management tools and provides a technical evaluation of what will be required to handle IM activity in an enterprise setting. Francis also reviews the latest IM suite from WiredRed Software.