Jive Software's Wildfire Enterprise 3.1 is a capable IM platform that uses a plug-in architecture to add capabilities such as roster-based customer service.
Resource Library:
Jive Software has taken a slightly different tack with Wildfire Enterprise, which is fairly intuitive to manage and control, and relies on plug-ins for extension.
Monitor and diagnoses issues in multivendor network environments.
Web-based interface, agent-less, multiple network views and automated root cause analysis help maximize network availability and reduce expenses. Good for businesses with 50-250 nodes.