Jive Software has taken a slightly different tack with Wildfire Enterprise, which is fairly intuitive to manage and control, and relies on plug-ins for extension. From a practical standpoint, the plug-in architecture can give companies a way to allow users to subscribe to additional services, either at the server or client level. Wildfire Enterprise includes nine plug-ins that control capabilities from broadcast messaging to integration with the open-source Asterisk VOIP PBX. On the Spark client, plug-ins add capabilities such as spell checking. We particularly liked the Wildfire Enterprise plug-in that enabled Spark FastPath, roster-based routing and Web-based chat for customer service applications.Administrators get a good deal of control over server settings through Wildfire Enterprises Web-based console. The console also provides control over the Spark client and whether third-party clients can connect to the server. Wildfire Enterprise includes auditing capabilities that are designed to log sessions and give users an easy way to view those logs. This will work well for customer service applications, but it isnt enough to meet regulatory requirements. Next page: Evaluation Shortlist: Related Products.
Spark FastPath gives companies a way to manage chat-based customer service, including the ability to configure automated responses. Spark FastPath is one of the features available in the Wildfire Enterprise but not in the open-source Wildfire application.