ATandT Offers Tech Support 360 Backup and Go Mobile App

 
 
By Nathan Eddy  |  Posted 2010-11-24 Email Print this article Print
 
 
 
 
 
 
 

The Backup and Go app allows users to share and collaborate on files with colleagues and clients.

Small to midsize business owners can now access backed up PC data from their iPhone with a mobile application announced by wireless network operator AT&T. The company's Tech Support 360 Backup and Go Mobile App gives small business customers the ability to access their computer files backed up with AT&T's Backup and Go service from virtually anywhere. The app uses an enhanced user interface that is designed to integrate seamlessly with smartphones, and is now available as a free download from the App Store on iPhones or at the iTunes App store.

Backup and Go is available nationwide to any small business with a high speed Internet connection. All data accessed and backed up is stored in secure offsite data centers. In addition, the service includes encryption for stored files and data replication for enhanced reliability. Access to the Backup and Go Mobile app requires a login to an AT&T Tech Support 360 Backup and Go account and can only be used by Backup and Go subscribers.

The mobile app can display 52 of the most common file types, including documents, spreadsheets, presentations, and photos. Previously, smartphones were limited to browser-based access to the Backup and Go service. In addition to accessing backed-up data, the Backup and Go app also allows users to share and collaborate on files with colleagues and clients. Users can also search for files on backed-up computers, print, email, or fax directly from a smartphone, and upload files to a computer for online sharing and editing.

"Our new mobile app extends our popular Tech Support 360 Backup and Go service with easy mobile access for iPhone users," said Ebrahim Keshavarz, vice president of AT&T small business product management. "Our Backup and Go service provides business-level data back-up, combined with native mobile app access, enabling customers to continue to run their business while away from the office."

The Backup and Go service is offered in two different remote data backup service packages: A standard package called Backup and Go and a full-featured package called Backup and Go Premium. With Backup and Go Premium users can create their own online project space and invite team members to work together on documents, and then review, share, comment, email, print and fax documents. The premium package also supports the creation of guest accounts to access authorized project workspaces, for an additional charge.

In addition, a Versioning feature saves older copies of updated or deleted files with version control for up to 30 days or up to six months based on the package purchased. Backup and Go subscriptions include 24x7 support from live remote technicians to help with questions or problems, from installation of backup software and setup to restoration of data onto a new computer.

Minimum system requirements include a high speed Internet connection, operating systems Windows 7, Windows XP, Windows Vista, or Macintosh OSX 10.4 and later, Web browsers Internet Explorer 6.0 or later, Firefox 3.0 or later, Safari 4.0 or later or Chrome 4.0 or later with limited support of Chrome on Mac. 

 
 
 
 
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
 
 
 
 
 
 
 

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