Service
and asset management solutions specialist Alloy Software announced the latest
version of its help desk and asset management solution aimed at small to
medium-size businesses (SMBs). Available now, Alloy Navigator Express 6 Suite
includes several new features, such as business process automation, automatic
ticket routing and prioritization, announcements, change history alerts and a
completely redesigned self-service portal.
Designed
specifically for budget-minded SMBs, Alloy Navigator Express offers them help
in managing IT assets and providing solutions to end users. With Alloy
Navigator Express, technicians can manage the full lifecycle of computers,
hardware equipment and software licenses. Pricing starts at $25 per month per
technician for subscription licenses or $450 per technician for perpetual
licenses.
The
Navigator Express 6 suite features network inventory functionality powered by
Alloy Discovery 6, a solution that offers an assortment of auditing methods to
help users gain insight into a company’s inventory of computers, network
equipment and installed software, as well as automatic alerts to appropriate
personnel when important hardware- or software-related events take place (for
example, when computers begin to run out of disk space).
The
platform also allows users to select which changes they want to be notified of to
avoid performance or security issues.
The
newly redesigned self-service portal has been overhauled. The “Start Page” can
now be configured to display important announcements to end users, display
tickets and list popular “Knowledge Base” articles. In addition, the new
dashboard feature in Alloy Navigator Express 6 provides users with a multipane
view of performance charts and links to multiple key areas of the product.
Through
the Announcements feature, technicians and customers can now be proactively
notified about scheduled downtime, service updates or outages. When an
unexpected failure strikes, the new announcements feature keeps users informed
of the issue. Navigator Express 6 also monitors tickets and notifies
technicians and/or their managers when incomplete tasks threaten to pass set
deadlines.
“Addressing
the needs of SMBs and other small IT shops, we are pleased to debut a new and
improved version of our Alloy Navigator Express product,” said Vladimir
Vinogradsky, president and CEO at Alloy Software. “We have built Alloy
Navigator Express 6 from the ground up based on our Enterprise solution, but
without the complexity and administration overhead required of a larger
product. From managing inventory to handling various issues, requests and other
IT-related activities, we have designed Alloy Navigator Express 6 to be the
solution our customers can truly rely on.”
Alloy
Navigator Express 6 is designed to allow businesses to facilitate
troubleshooting of hardware and software issues by staying up-to-date on
configuration information; automate notifications and escalations to ensure
that requests are not mishandled; keep information within immediate reach with
one central point of contact for issues, questions and requests; arm help desk
personnel with the right tools to track and manage support calls; improve
communication by making it easier for technicians to keep all involved parties
updated and informed in a timely fashion; and help ensure organization-wide
software licensing compliance.
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