Amazon Offers Refund for Deleted Copies of Orwell Novels
"Big Brother" apologizes as Amazon offers affected customers gift certificates or replacement copies of George Orwell's "Nineteen Eighty-four" and "Animal Farm", which were deleted without explanation earlier this summer.A media furor erupted late this summer when online retailer Amazon.com suddenly deleted digital copies of the George Orwell classics "Nineteen Eighty-four" and "Animal Farm" from its e-reader the Kindle. Now the company is offering customers affected by the decision a $30 refund. Former owners can choose to have the book replaced or take the gift certificate. Amazon sent an e-mail to affected users, alerting them to the offering.
Amazon issued a statement on July 17 stating that the works by Orwell had been pulled because the Kindle publisher did not own the rights. "When we were notified of this by the rights holder, we removed the illegal copies from our systems and from customers' devices, and refunded customers," Drew Herdener, a spokesperson with Amazon, told The New York Times at the time. With the furor failing to subside, Amazon CEO Jeff Bezos publicly apologized for Amazon's actions.
"This is an apology for the way we previously handled illegally sold copies of '1984' and other novels on Kindle," Bezos wrote in a July 23 community-forum posting on Amazon's Kindle site. "Our 'solution' to the problem was stupid, thoughtless and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received," the note concluded. "We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission."