AmazonWireless Offers Cell Phones and Service Plans
Amazon has moved further into the mobile phone retail business. AmazonWireless, currently in beta, allows Amazon.com customers to buy phones and service plans from AT&T and Verizon Wireless.Online retail giant Amazon.com announced the beta launch of AmazonWireless, a Website where consumers will be able to select cell phones and service plans from a selection of phones from AT&T and Verizon Wireless. The company is touting free two-day shipping and a lack of mail-in rebate hassles as the beta site comes online.
The company said in addition to expanding selection and adding carriers during the beta test phase, Amazon will be testing different features and gathering input from customers to enhance the customer experience. AmazonWireless currently offers more than 120 phones, ranging from smartphones such as the BlackBerry Storm, BlackBerry Curve and the touch-screen Samsung Eternity to entry-level handsets for cost-conscious consumers.
Paul Ryder, vice president of consumer electronics for Amazon, said the company has taken its eight years' experience selling cell phones to create a new site that makes a potentially confusing transaction much easier for customers. "The step-by-step purchase process on AmazonWireless makes it easy for customers who already have a plan to upgrade their phones. If you want to establish new cell phone service, we've made it simple to find the right phone, service plan and options for your needs," he said. "We've also eliminated the technical jargon and frustrating rebate paperwork that customers often face when buying a phone." During the beta trial, Amazon said all customers must use their Amazon.com account to shop at AmazonWireless or create a new account. Phones may be returned, unopened and in the original packaging, within 30 days of purchase. Amazon said it would pick up the tab for return shipping. In addition, if a customer is eligible to extend their contract with their current carrier, AmazonWireless can help users upgrade your phone. Amazon said carriers generally approve upgrades for lines of service that are at least 22 months into a 24-month contract and in good financial standing.