The company's Social Media EDD platform allows businesses to respond to any litigation in which social media is relevant.
software developer Autonomy has added more capabilities for identifying,
preserving and collecting social media for eDiscovery. These capabilities are a
component of Autonomy's end-to-end eDiscovery solution, and builds on the
company's set of offerings for social media, which span marketing, compliance
and eDiscovery solutions.
Powered by Autonomy's ability to understand sentiment, patterns and concepts
in all forms of data, the new EDD capabilities are designed to help businesses incorporate
social media and rich media into their EDD processes.
New requirements in several countries-such as the Federal Rules of Civil
Procedure (FRCP) in the United States
and the Civil Procedure Rules (CPR) in the United
Kingdom-state that information on social
media sites is now discoverable. Likewise, the Financial Industry Regulatory
Authority recently issued FINRA Regulatory Notice 10-06, which requires member
firms to supervise and archive content posted to social media for business
purposes. This means social media data must be managed in the same manner as
all other enterprise data sources, and legal teams must be prepared to search
for, identify, preserve and collect this form of information.
Autonomy Explore identifies, analyzes and acts on patterns across all
customer touch points, including Websites, mobile phones, contact centers and
social media data, while Social Media Governance allows businesses to proactively
prepare for compliance and litigation around social media. The product is an
extension of Autonomy's supervision, policy and compliance platform.
In addition, the company's Social Media EDD platform allows businesses to
respond to any litigation in which social media is relevant, by intelligently
searching, identifying, preserving and collecting internal and external social
media interactions. These capabilities are part of Autonomy's end-to-end
eDiscovery offering, which allows organizations to manage their eDiscovery
process from a single platform.
Autonomy's social media connectors provide connectors into thousands of
relevant news feeds, blogs and social media sites like Facebook, Twitter and
YouTube. Additionally, Autonomy provides connectors to other customer-facing
and internal systems-including call centers, audio and customer relationship
management software-to provide marketers and legal teams with an understanding
of a particular subject area.
"Autonomy has over a decade of experience in providing advanced
technology to the world's leading government intelligence organizations to help
them decipher the meaning of messages for homeland security, and this same
technology is now being used to govern and conduct discovery on social media,"
said Mike Sullivan, CEO of Autonomy Protect.
"Our work with intelligence agencies has been a great proving ground, as
those communications are often short, cryptic bursts, similar to social media,
which only our meaning-based technology can understand. Just as we have
incorporated audio, video, e-mail and other data types into our eDiscovery
offering, we are now adding social media as another data type that we can
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.