Businesses Embracing SAAS, Managed Services, Study Finds
A survey by CompTIA finds cost-conscious businesses continue to migrate to software as a service (SAAS) and managed services, with 30 percent planning to make the move in 2010.Small to medium-size businesses (SMBs) are becoming more sophisticated in their technology purchases and are embracing solutions such as software as a service (SAAS) and managed services, a report from the Computing Technology Industry Association (CompTIA), a non-profit information technology trade association reveals. A survey of more than 400 SMBs across the United States found nearly 30 percent of them plan to implement SAAS solutions in 2010 to lower costs and maintain their competitive edge, up from 22 percent and 14 percent, respectively, in the two prior years. Thirty percent of SMBs said they intend to implement managed services solutions in 2010. Since 42 percent of SMBs do not have a formal IT department, relying instead on workers handling IT needs on a part-time basis, CompTIA Vice President of Research Tim Herbert said the managed services model is ideally suited to fill this skills gap. Herbert said the CompTIA study also indicates SMBs are placing increasing importance on technology solutions that drive revenues, produce immediate results to the bottom line and have a direct, positive impact on the customer's experience.
This is reflected in their growing adoption of enterprise resource planning (ERP), customer relationship management (CRM) and other such solutions in 2009. "Between 70 percent and 80 percent of the SMBs we surveyed consider the usage of ERP, CRM and online e-commerce capabilities as strategic to their business," said Herbert. "IT solutions that are tied to instant return on investment in business communication and customer outreach efforts have the highest likelihood of adoption."