Businesses Turn to Managed Services, Report Finds
Two reports from Forrester Research highlight the migration cost-conscious businesses and enterprises are making toward managed services.In a struggling economy, it turns out small businesses and enterprises alike are turning to alternative measures in their IT departments to help stay competitive. Forrester Research found almost 20 percent of IT professionals are purchasing more managed services as a result of current economic conditions in the company's latest Enterprise and SMB Networks And Telecommunications surveys. Forty-seven percent of enterprise respondents and 37 percent of SMB respondents say that they have already purchased, managed or outsourced telecommunication services. Forrester noted, unlike in past years, that the top reason isn't cost savings-instead, enterprises and SMB respondents say they are motivated to use managed services to focus on their core business competencies and not just keep the network running.
The surveys also found UC (unified communication) adoption continues to see traction, with 22 percent of enterprise respondents and 24 percent of SMB respondents reporting that they are already have implemented or are currently implementing a UC solution. Just 12 percent of enterprises and 20 percent of SMBs report no interest in doing so. The main motivations for adopting UC are cost savings and increasing communication flow between employees.