Businesses Waste Time on Essential but Unproductive Tasks: Survey
The survey found small business workers are stymied by unproductive tasks like sorting through spam e-mail.Knowledge workers at small to midsize businesses spend 50 percent of their workday on necessary, yet unproductive tasks, including routine communications, and filtering incoming information and correspondence, according to the findings of a new report released by Fonality and conducted by Webtorials. The report also showed that knowledge workers are one of the largest staff components in a typical SMB and they spend an estimated 36 percent of their time trying to contact customers, partners or colleagues, find information and schedule meetings. Approximately 14 percent of SMB knowledge workers said their time is spent duplicating information such as forwarding e-mail or phone calls to confirm if a fax/e-mail/text message was received and managing unwanted communications like spam e-mail or unsolicited time-wasting phone calls.
"No one has examined the impact of inefficient communications on small and midsize business, and the findings are not only stunning, but they point to a need for immediate change," said Steve Taylor, editor-in-chief and publisher for Webtorials. "We found that reducing a knowledge worker's unproductive time by 25 percent can yield an extra six weeks in productivity each year, per employee, which should be an immediate call to action for business owners."