CTI, CommPartners Team for VOIP Call Recording

Network operator CommPartners Connect and communications software and services specialist CTI Group have announced a partnership to bring hosted VOIP call recording, via SmartRecord IP, to SMBs. The companies say this integration with the CommPartners Connect BroadSoft applications platform allows SmartRecord IP to be more failsafe and secure than other add-on call recording solutions.

SmartRecord IP is a hosted voice over IP call recording application. With its white-labeled and multitenant architecture offering geographic redundancy and infinite scalability, the solution offers network operators, such as CommPartners Connect, the ability to offer call recording directly from the switch, rather than as an afterthought. SmartRecord IP also makes all recordings available on the Internet through the use of a user-friendly point-and-click Web interface.

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SmartRecord IP is a “shining example” of how IP communications can deliver feature-rich, fully integrated and value-added services to the SMB market that are unmatched by traditional phone companies, according to Mark Peterson, CommPartners’ vice president of sales and marketing. "Our resellers are proving each day that not only does the value proposition of VOIP sell services, but applications like SmartRecord IP have great appeal to important segments of the SMB market and increase overall demand for VOIP,” he said.

By transitioning to hosted VOIP service, CommPartners argues, SMBs are not only able to realize the ROI benefits of VOIP, but are also able to utilize the tools that large businesses use to increase efficiency and more effectively monitor and manage their work force. Hosted VOIP service eliminates the cost barriers often associated with these applications on a traditional system and makes these applications more accessible to cost-conscious businesses.

"By partnering with industry leaders like CommPartners Connect, we believe we are providing our solution, SmartRecord IP, with the very best backbone possible to reach the VOIP market,” said CTI Chief Technology Officer Sid Rao. “Our hope is to make the solutions that have previously only been available to the biggest companies available to every company.”

Rao said the benefit that tools like SmartRecord IP can hold for smaller businesses gives those midmarket companies the ability to be competitive with their larger rivals. Rao hopes to level the playing field by offering all businesses equal access to monitoring and management tools.

“By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VOIP business portfolio," added Peterson.

CTI recently announced a partnership with Alteva, North America’s largest enterprise hosted VOIP provider, to provide hosted call recording on Alteva’s hosted VOIP platform at the enterprise level.