Comcast Offers Small Businesses Advanced Tech Support
Comcast's Business Class Signature Support is available in three levels, and covers a host of appliances and support services.Cable and communications provider Comcast is reaching out to small and midsize businesses with the launch of Business Class Signature Support, a 24/7 technical support and equipment protection program for the company's midmarket customers. The service, which covers computers, tablets, mobile devices, servers and networks, gives small-business owners access to IT specialists who can provide advanced technical support online, over the phone or in-person. Signature Support will first be launched across Comcast Business Services' Northeast Division, which includes 14 states from Maine through Virginia and Washington, D.C. The service will be made available in the company's other markets later this year, according to a company statement. Comcast has provided small businesses with communications solutions, including Internet, Ethernet, voice and TV services, since 2006.
"Our small-business customers have been telling us they need help keeping up with and getting ahead of today's ever-evolving technology," Daniel Herscovici, vice president of signature support at Comcast, said in a prepared statement. "Whether it's setting up a network, helping a small business get its employees connected remotely, removing a virus or providing critical cloud-based data backup, our new Business Class Signature Support service enables customers to meet their growing technology requirements."