The latest version of Switchvox adds fixed mobile convergence and integration with third-party business applications.
software developer Digium introduced Switchvox 5.0, an updated version that
adds fixed mobile convergence and further integration with third-party business
applications into its voice over IP unified communications solution designed
for small and midsized businesses. The release is designed to enhance Switchvox
mobility to allow users to integrate any type of phone with Switchvox.
Users can select up to six
phones of any type, including VOIP, digital, analog, smartphone or a soft
phone, to converge with their Switchvox extension. The user can now route,
record or transfer calls at any location. Users of Switchvox SMB with active
subscriptions can download version 5.0 to have access to these features at no
cost, the company said. Current Switchvox SMB customers can access Switchvox
5.0 through their unit at no additional charge. For new Switchvox SMB
customers, pricing starts at $3,195 for up to 30 users.
Switchvox 5.0 is based on
Asterisk, Digium's open-source communications engine, and includes more APIs
for greater customization and integration with third-party business
applications, such as CRM, customer support, accounting and ERP systems.
Switchvox 5.0 also features an enhanced user interface, more detailed reporting
for calls and call queues, and detailed online support.
"Mobile and remote workers
need to be just as productive outside the office as they are inside, seamlessly
moving between the two," said Tristan Barnum, product line director for
Switchvox at Digium. "Combined with a refreshed user interface that makes
management simpler and faster, Switchvox also has a more powerful FMC (fixed
mobile convergence) solution, unlike any on the market. With other UC (unified
communications) offerings, this functionality is treated as an add-on,
requiring expensive licensing, special hardware and hours of training. With
Switchvox, all features are included. Additionally, we've created more APIs
that allow you the flexibility you need to integrate with the software you
already use to drive your business."
Key Switchvox 5.0 UC
features include FMC, a built-in integration for six phones, allowing for
transfers and recording from any phone, detailed call queue reports and logs
providing granular call queue data for multiple queues and queue members,
additional APIs and a newly refreshed Switchvox GUI designed to simplify the
configuration for groups of users for administrators and users.
"We are excited about many
aspects of Switchvox 5.0, from its new graphical user interface-a significant
and pleasant redesign that users will embrace-to the improved call queue
reporting and ability to make group changes to users on the system," said
Jonathan Rusk, president of Chromis Technology, a telecommunications networking
consultant and vendor. "We believe that the updated GUI and fixed mobile
convergence will bring additional sales opportunities and increase our