Virgin America celebrates offering WiFi on every flight by calling Oprah on Skype from 37,000 feet. Everybody gets Wi-Fi! Everybody gets Wi-Fi!Virgin America’s entire fleet of airplanes now offer Wi-Fi Internet
access, and with typical Virgin bravado, the company celebrated the
event with an air-to-ground Skype video call with Oprah Winfrey during
her show. Virgin America is the first airline in the country to offer
its customers Wi-Fi on every flight.
Service is provided by Broomfield, Co.-based Aircell’s Gogo In-flight
Internet service. Aircell is the only company in the United States
authorized by the FCC and FAA to use cellular frequencies for in-flight
communications. Gogo is powered by the Aircell air-to-ground system,
which uses three small antennas installed outside the aircraft and
connects to Aircell’s exclusive nationwide mobile broadband network.
The service is available for $12.95 for daytime flights of over three
hours, $9.95 for daytime flights of less than three hours, $5.95 on
red-eye flights and $7.95 for handheld devices. The pricing is
identical to that offered by competing airlines such as American
Airlines, which also offers a tiered plan based on length of flight.
Porter Gale, Virgin America’s vice president of marketing, said the
airline is reinventing the typical domestic air travel experience.
“With power outlets at every Virgin America seat, Gogo has now turned
our planes into Wi-Fi hotspots and home offices in the air,” Gale said.
“Hosting a chat from a plane at 37,000 feet to Oprah Winfrey in her
studio is a fun example of how Virgin America is embracing technology
and meeting the needs of consumers who want to stay connected.”
Although Virgin America said it does not typically allow Voice-Over-IP
(VOIP) products such as Skype video call in-flight due to concerns
about maintaining a “quiet, restful cabin environment,” Virgin
travelers can currently use Gogo to Skype via the instant message
feature.
Other major airlines are also pushing to expand their own in-flight
Wi-Fi services. Earlier this month, Delta Airlines announced that it
has installed Wi-Fi on nearly half of its domestic mainline fleet. Of
the more than 300 airplanes Delta operates on U.S. routes, 139 are
equipped with Gogo Inflight Internet. Last week, AirTran Airways
announced it would install Inflight on all of its airplanes by late
July 2009.
The race to provide fleet-wide Wi-Fi, while offering clear
commercial appeal, is also good news for traveling business
professionals; two surveys conducted earlier this year suggest small
businesses are increasingly mobile entities and are looking for
products and services that give them Wi-Fi connectivity wherever
business opportunities take them.