Fonality HUD Mobile provides cloud-based VOIP, unified communications and contact center solutions.
Cloud-based
voice over IP (VOIP) and unified communications (UC) solutions provider
Fonality announced the general availability of its Heads Up Display (HUD)
Mobile application for the Apple iPhone and Google Android-based smartphones.
Fonality HUD Mobile provides cloud-based VOIP, UC and contact center solutions
via Apple or Android platforms with a single interface to small to medium-size
businesses.
One
of the platform's features allows contact center managers working remotely to
access a 360-degree view of all activities with color-coded agent status, call
type details and duration. Calls can be recorded on the fly or engaged through
barge, monitor or whisper modes. In addition, staff can log in and out of
queues, regardless of location. Other prominent features include voice over
WiFi calling, which Fonality said could result in an average 56 percent saving
on monthly mobile costs, as well as users' real-time presence, company
directory access and collaboration capabilities.
"The
rapid adoption of Fonality HUD Mobile speaks to the application's ability to
make an immediate impact on productivity and efficiency for SMBs," said
Fonality's Chief Technology Officer Rick Bushell. "By extending unified communications
and collaboration to smartphone devices, Fonality has enabled growing
businesses to work smarter and more effectively."
One
of the first customers to adopt Fonality HUD Mobile-Larson Financial &
Insurance, a provider of a top-three national insurance company-has used the
application to provide greater flexibility to its employees in the field,
allowing teams to better communicate with support staff across the company's
five branches.
"As
an insurance and financial services provider, superior customer service is a
high priority and important part of our agency's value proposition," said
Steve Losee, an agency manager with Larson Financial/Allstate. "With
Fonality HUD Mobile we have been able to streamline our communications and
seamlessly share information among our staff-regardless of location-instantly.
This has translated to an improved customer experience as we can quickly meet
their needs without delay."
According
to an upcoming SMB study on mobility trends by Webtorials, 49.2 percent of SMB
employees are mobile at some point during their day, spending approximately 4
hours working while away from the office. As concluded in a January 2011
Webtorials study, SMB employees waste nearly two days per month attempting to
contact customers, partners and colleagues or trying to find related
information.
"SMBs
cannot afford to be out of touch with customers and colleagues for extended
periods," Bushell said. "For fast growing companies, it's imperative
to make important decisions at a moment's notice. Fonality HUD Mobile empowers
businesses to work smarter and faster by sharing the right information with the
right person at the right time. Users can not only be more responsive, but more
effective in their response, which can dramatically improve customer
satisfaction and profitability."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
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