Asked if they had to choose a public-cloud UC provider, one-third said they would choose Microsoft Office 365.
Among organizations not
currently using a public-cloud-based unified communications service, only 10
percent plan to deploy such a service within the next year, according to the
findings of a new survey. Respondents to the survey cited concerns over loss of
customization, uptime and security.
However, among those
organizations that cannot or would not deploy public cloud-based UC services,
48 percent said they would deploy a private cloud as an alternative, according
to the findings of the survey, released by Azaleos, a managed messaging,
collaboration and UC services company. Asked if they had to choose
a public-cloud UC provider, one-third said they would choose Microsoft Office
365, according to a report on the survey.
The report, entitled "Cloud Realities
in the Age of Office 365," was conducted by Osterman Research. It summarizes
the findings of a survey of IT managers, directors, and CIOs on UC platforms
they currently have in place, their perceptions of public, private and hybrid
cloud deployments, plans for migrating UC to the cloud, and barriers to the
adoption of the cloud for UC.
"This research revealed that
larger organizations are interested in the benefits associated with public-cloud
unified communications, namely reduced management overhead, predicable cost of
ownership, and simpler migration to new services, but are concerned about
customization, uptime, and security," said Michael Osterman, president of
Osterman Research. "We were surprised to learn that among organizations that
said they could not or would not deploy public-cloud-based UC services, nearly
one-third indicated that if hybrid-cloud UC solutions were available, they
would migrate within the next 12 months."
While the survey found that
the majority of enterprises will continue to deploy UC (email, calendaring and
scheduling, voice/telephony, presence, Web conferencing, etc.) in on-premise
and/or private-cloud infrastructures over the next several years, the public-cloud-based
messaging and collaboration market is slowly gaining popularity. The
report found the vast majority of organizations (90 percent) not already using
cloud-based UC are still a long way from deploying a solution, while 42 percent
said they have no plans to do so.
Even if one or more services
like content archiving, email security or backup were already running in the
cloud, nearly 60 percent of organizations said they would not be more likely to
migrate their email to a public-cloud service. The primary reasons for not
deploying a public-cloud-based UC system are perceived loss of customization
capabilities and IT control, doubts about claims of uptime in the public cloud,
and fears about the security of customer data in the public cloud.
If decision makers had to
choose a public-cloud UC provider, only one-third would select Microsoft Office
365, according to the report. Among organizations that cannot or would not
deploy public-cloud-based UC services, 48 percent said they would deploy a
private cloud as an alternative. Another 43 percent of respondents said
they were not sure if they would deploy a private cloud, while only 9 percent
clearly indicated that they would not deploy one.
"According to the Osterman
Report, public-cloud unified communications services are not considered ready
for prime time by most mid-to-large enterprises," said Scott Gode, vice
president of product management and marketing for Azaleos. "However, the survey
did reveal that many decision makers view private-cloud UC infrastructures as
superior to public-cloud options, based largely on their robust customization,
flexibility and more mature security benefits."