The Benefits of ITIL

By Oded Moshe  |  Posted 2010-04-21 Print this article Print

The benefits of ITIL

After all, the benefits of ITIL are strong. By providing a systematic and professional approach to the management of IT service provision, ITIL offers a significant range of benefits to the businesses that adopt it. These benefits include reduced costs, improved IT services through the use of proven best practice processes, and improved customer satisfaction through a more professional approach to service delivery, standards and guidance.

Additional benefits include improved productivity, improved use of skills and experience, and improved delivery of third-party services using ITIL methods as the standard for service delivery in service procurements.

Having a worldwide standard for IT infrastructure makes sense. It helps IT managers around the world by eliminating the need to reinvent the wheel each time an infrastructure is put into place. Moreover, ITIL is almost universally considered smart and helpful. However, these benefits come with a price tag. Oftentimes, the fees for the certification and training courses, the costs of the materials, and the time needed to fully master ITIL are usually greater than what SMBs can afford.

So, what needs to happen for ITIL to realize its full potential? To answer this question, we must first look at the problem. The problem is that SMBs don't have the critical mass, collective experience or knowledge to solve their internal ITIL challenges. This leaves them with either a scaled-back version of ITIL or an inability using ITIL at all.

These drawbacks have led to the creation of a "how-to-implement-ITIL" industry of tools that support ITIL. However, these tools lack an inherent logic, leading organizations to invest a great deal of time and money in order to properly implement the tools.

Oded Moshe is the Director of Product Management at SysAid Technologies Ltd. With more than 15 years of experience in various IT management positions, Oded previously served as IT manager at Eden Springs (Europe), where he led the implementation of IT strategy and systems, and the standardization of IT management processes in 18 new European markets. Oded holds a BA degree from the College of Management Academic Studies in Israel, specializing in IT. Oded gained CIO certification in 2005, is an ITSMF member, and regularly participates in ITIL forums around the world. He can be reached at

Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel