Benefits of Unified Communications

By Jonathan McCormick  |  Posted 2010-05-03 Print this article Print

Unified communications is the integration of communication services such as e-mail, telephony, instant messaging, calendars, and directory services. Unified communications solutions that are hosted and delivered as a service can bring the capabilities of unified communications to small and midsize businesses. Here, Knowledge Center contributor Jonathan McCormick explains how unified communications improves collaboration while reducing the cost of communications that are vital to the operations of small and midsize businesses.

Benefits of unified communications

With UC come numerous benefits for IT decision makers and users within a SMB. For example:

Benefit No. 1: Long-term cost savings

E-mail and telephony-two most important and expensive capabilities-can be managed together, which reduces costs associated with hardware and software.

Benefit No. 2: Greater efficiency

Since the costs of and need for hardware and software are minimized through UC, the IT decision maker within your SMB has more time to dedicate to other tasks that can provide more value to your company. 

Benefit No. 3: Boosted employee productivity

Instead of having to use numerous programs to check e-mail, schedule appointments and make calls, UC solutions help SMB users work more efficiently and effectively.

Benefit No. 4: Expanded flexibility

UC solutions are not limited to physical locations, so SMB users can work as productively as they can from the workplace-even when they're in a remote location such as a hotel or at home.

Benefit No. 5: Green

Power savings come from the reduced number of hardware and software systems. Also, fewer employees are required to travel to work, which minimizes carbon footprints associated with commutes and minimizes the amount of employee floor space needed by a company. 

These benefits not only represent how critical communications tools are to SMBs but also demonstrate the undeniable value that UC has for SMBs that want to focus on what they do best: their core business activities-not their communications infrastructure.


Jonathan McCormick is Chief Operating Officer at Intermedia. Jonathan manages all hosting operations and operations staff. With the company since 2007, Jonathan has played an integral role in bringing a number of industry firsts to market for the company. Prior to joining the team at Intermedia, Jonathan was senior vice president of operations and client services for SAVVIS. In this capacity, he was responsible for the management of all operations and customer service organizations globally. Jonathan is frequently sought after as a thought leader in the business communications space to add commentary on industry trends and events. He received a double major in Psychology and Economics from Trinity College in Hartford, CT.

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