Hosted Unified Communications is Better for SMBs
Unified communications is the integration of communication services such as e-mail, telephony, instant messaging, calendars, and directory services. Unified communications solutions that are hosted and delivered as a service can bring the capabilities of unified communications to small and midsize businesses. Here, Knowledge Center contributor Jonathan McCormick explains how unified communications improves collaboration while reducing the cost of communications that are vital to the operations of small and midsize businesses.
Hosted unified communications is better for SMBs
The smaller and more geographically dispersed a SMB is, the better it is for it to adopt UC delivered from a hosted service provider. Since hosted service providers generally cost less and manage all the relevant systems, hosted UC solutions yield even more cost savings and minimize management headaches.
Hosted UC solutions ensure that critical information reaches the right people faster and that better decisions get made so that revenue can grow. In addition, hosted UC solutions are simpler, only requiring an Internet connection, computer and IP phone in order for businesses to get started. Using hosted UC providers also means that there are no servers to buy or maintain, as well as no need to use or manage PBX or voice over IP (VOIP) telephony services.
All in all, the value and benefits of UC for businesses, especially SMBs, are undeniable. Look beyond the misconceptions that UC solutions are complex, and understand the role communications plays in the success and everyday operations of your SMB. With the help of hosted service providers, the promise of UC is even more attainable, affordable and strategic to your business success than ever.
Jonathan McCormick is Chief Operating Officer at Intermedia. Jonathan manages all hosting operations and operations staff. With the company since 2007, Jonathan has played an integral role in bringing a number of industry firsts to market for the company. Prior to joining the team at Intermedia, Jonathan was senior vice president of operations and client services for SAVVIS. In this capacity, he was responsible for the management of all operations and customer service organizations globally. Jonathan is frequently sought after as a thought leader in the business communications space to add commentary on industry trends and events. He received a double major in Psychology and Economics from Trinity College in Hartford, CT.