Infratel Releases Cloud-Based Telephony Service
The platform provides an array of features including the ability to create inbound calling paths for better customer service.Infratel, a provider of call center products and general telephony services for the small and midsize business, announced the market launch of a cloud-based service that is engineered to make it easy and inexpensive for midmarket businesses to employ advanced voice solutions. "Cloud computing has created an amazing opportunity for SMBs to immediately level the playing field when it comes to accessing phone systems equivalent to the ones used by their larger competitors," said Jim Southwell, general manager of Infratel's North American operations. "We're currently selecting top Web hosting firms to partner with us in distributing the service and hope to make a major impact in the market during 2012."
The new hosted solution from Infratel provides an array of features for SMBs including the ability to create unique inbound calling paths for better customer service, deliver calls to any available phone, route calls based on time of day or other business rules, allow users to set do-not-disturb status, and set up unique mailboxes for the business and users.
The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.