Infratel Releases Cloud-Based Telephony Service

 
 
By Nathan Eddy  |  Posted 2011-08-11 Email Print this article Print
 
 
 
 
 
 
 

The platform provides an array of features including the ability to create inbound calling paths for better customer service.

Infratel, a provider of call center products and general telephony services for the small and midsize business, announced the market launch of a cloud-based service that is engineered to make it easy and inexpensive for midmarket businesses to employ advanced voice solutions.

"Cloud computing has created an amazing opportunity for SMBs to immediately level the playing field when it comes to accessing phone systems equivalent to the ones used by their larger competitors," said Jim Southwell, general manager of Infratel's North American operations. "We're currently selecting top Web hosting firms to partner with us in distributing the service and hope to make a major impact in the market during 2012."

The new hosted solution from Infratel provides an array of features for SMBs including the ability to create unique inbound calling paths for better customer service, deliver calls to any available phone, route calls based on time of day or other business rules, allow users to set do-not-disturb status, and set up unique mailboxes for the business and users.

In February, Infratel announced preliminary plans to work with Parallels in reaching their network of hosting partners. Parallels Automation automates the full lifecycle of hosted services and software - from service management and provisioning to customer self-service and data center management. It decreases the time spent on repetitive administration tasks and system maintenance, allowing cloud service providers to focus on growth and profits.

"Our goal is to provide our Parallels Automation partners access to best-in-class hosted cloud services that can be deployed quickly, easily and at costs that are a fraction of what they'd face by trying to tackle internally," said Jack Zubarev, president of worldwide service providers at Parallels.

The company's Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact. Infra CommSuite delivers a robust software platform that serves the general telephony needs of midmarket companies. The suite of software allows companies to reduce costs, enhance customer satisfaction and increase revenue, the company said in a press release.

The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.

 
 
 
 
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
 
 
 
 
 
 
 

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