Intel Offers SMB Customers On-Site Support for Servers
The contract provides three-year coverage and Intel helps diagnose the issue, while a technician replaces faulty hardware on-site.Chipmaker Intel announced the availability of a new on-site repair service for small and midsize businesses. Intel On-Site Repair for Servers is offered through resellers to customers with Intel server systems. The company noted SMB customers who do not have their own IT support will be able to secure a three-year contract that provides 24x7 telephone technical support, next business day on-site repair or replacement and complete backing from Intel. The service will initially be available in the United States, according to a company release.
On-site repair services are provided by a third party for Intel white-box servers. The contract provides three-year coverage and Intel helps diagnose the issue, while a technician will replace faulty hardware on-site. The service is available for all current and future generations of Intel server systems and modular server systems. Users also have free access to a host of online services including the ability to download Intel software, drivers and utilities, view tested third-party compatibility lists, retrieve technical specifications and other documentation and purchase spare parts online.
Earlier this year, the company launched the AppUp Small Business Service, a service running on the company's Hybrid Cloud platform that enables server manufacturers, software vendors, and service providers to offer small businesses advantages of cloud computing with applications and data running on their own premises.