Kaseya Offers Upgraded SAAS Product Line

IT automation software specialist Kaseya announced the launch of Kaseya 2, its next generation line of products. Kaseya’s upgraded solutions include SAAS (software as a service) and on-premises solutions. The SAAS products are designed to meet the needs and preferences of service providers offering remote support, troubleshooting and managed services, the SOHO (small office/home office) user and SMBs (small and midsize businesses), by providing affordable options on a subscription basis. 

The K2 family of products are all expected to be generally available in Q1 2010. They include Kaseya Free, secure and free remote computer access, IT Toolkit, a user-friendly set of tools for remote access and troubleshooting, and IT Workbench for rapid and efficient remote access, support and remediation. They also include IT Center, a proactive IT service delivery through integrated automation, Small to Medium Sized Enterprise Edition systems management in one interface, Master IT Service Edition, a framework for managed service delivery with a wide range of functionality to provide more services with less resources and Enterprise Edition, a complete corporate IT Systems Management through integrated automation.

According to Bill Malik, research director at Gartner, most organizations can improve the performance of their IT management functions, and the larger the organization, the greater the potential improvement. “Having an IT management infrastructure that is truly global in reach can provide significant benefit to multinationals and multisite regional organizations, improving overall quality of service and reducing support costs,” he said.

Kaseya 2 expands the integrated functionality of the company’s core framework, the Virtual System Administrator (VSA). The VSA provides real-time, Web-based IT task and process management, which includes a streamlined user interface for better navigation and organization an organizational structure for different users, roles and overall system security preferences to better define responsibilities and functions for multiple users in an environment, enhanced reporting services, designed to increase internal and external communication, an upgraded scheduler and Wake on LAN for increased automation flexibility and a Web service APIs for integration with third-party applications to allow users to create add-ons and augment the management of their IT environment.

“Kaseya 2 is the result of feedback from thousands of customers and a growing demand in all market segments,” said Gerald Blackie, CEO at Kaseya. “From the enterprise down to the home network, the need for IT systems management continues to grow. Kaseya is proud to offer a wide range of solutions tailored to meet the unique business and technical requirements of a growing and diverse user base.”

Kaseya 2 also means the debut of applications that expand Kaseya’s array of systems management modules. These include a configurable, policy-driven service desk that allows ITIL-based implementations, flow of incidents, problems and changes to help facilitate automation within the integrated platform, a Live Connect proprietary application that provides visibility of remote systems, including a video chat function, in the background, without interrupting a user’s productivity and a discovery application that will find all IP-based systems and devices on networks along with basic SNMP monitoring of the devices.

“We’re really excited about Kaseya 2,” said Rob Leon, vice president at IT service and outsourcing company InhouseIT. “The new Live Connect feature is going to revolutionize endpoint management and support for everyone. Along with a new interface, added functionality and features, what we thought was great just got better.”