The iPECS IPCR provides centralized voice communications management for local and remote locations.
technology specialist LG-Ericsson USA announced the latest application for its
voice platforms, iPECS IP Call Recording (IPCR). Designed to serve the needs of
small to medium-size businesses, the iPECS IPCR provides centralized voice communications
management for local and remote locations in an economical add-on application
that is geared to improve business efficiency and customer service.
by communications technology professionals at LG-Ericsson USA and built on the
company's iPECS platform, the iPECS IPCR is designed to offer enhanced
communication. Available now through LG-Ericsson USA's certified resellers, the
iPECS IPCR call recording and monitoring system enables big-business features
at a budget that makes them work for the SMB.
to midsized businesses grow when they have talented people enabled with robust
tools to improve efficiency, effectiveness and service," said Iain Kenney,
director of product marketing for LG-Ericsson USA. "iPECS IPCR adds a critical
-next step,' an important add-on for telephone customer service and remote
project management applications that provides a means to enhance customer
service and overall business efficiency for training and/or improvement-focused
evaluation, or to record conference calls for accurate record-keeping and task
tracking. And, it can record and display overall statistics-numerically or
graphically-so that management can monitor overall efficiency and effectiveness
IPCR facilitates recording and real-time monitoring of any station managed on
an LG-Ericsson voice platform, including local and remote IP phones, digital
and SLT devices, and more. It is engineered to overcome the obstacles of old
technology by capitalizing on the flexibility of industry-standard IP networks.
IPCR registers with LG-Ericsson iPECS call servers with plug-and-play ease, and
its native IP application records calls delivered over the IP connection,
requiring no extra cabling to PSTN trunk lines and stations. Further, its
Web-based interface provides access to data like call statistics, conference
call archives and other information related to business transactions.
IPCR works with any of LG-Ericsson's business voice communications solutions,
including iPECS LIK, which delivers all of the functionality of a traditional
PBX with the addition of features like unified communications for
conferencing-voice and video-data collaboration, remote and roaming user
support, and scalability; and the SBG-1000, a full-featured business
communications product designed to manage communications for small office/small
business environments, enabling pure IP communications for business
communication applications in environments of up to 20 employees.
on an architecture that grows with a company, LG-Ericsson's communications
management platforms provide enhanced performance with a traditional telephony
interface in either a centralized or a distributed network, providing the
flexibility to adapt to differing needs. Customer-configurable, their
flexibility makes them work for small businesses, small and remote offices, and
SMBs to integrate communication-enhancing applications over an IP network for
truly unified communications, managed through an intuitive, easy user
voice and communications platforms and the new IPCR open communications for
success by allowing implementation of an efficient, custom, modular IP
communications system that can expand with a company's needs.
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.