NTRglobal's NTRsupport Pro operates similarly to a desktop widget via a direct Internet connection like a Web service.
Remote support and remote access company NTRglobal
announced on July 22 a
remote support solution for IT support professionals, NTRsupport Pro. This IT
support solution, "built for support professionals seeking powerful remote
control designed for a small IT support operation," is available from the
company's Website for a free, seven-day trial. According to NTRglobal's news
NTRsupport Pro is portable for easy access
from any computer so an IT support professional can work from anywhere to
deliver secure instant remote support. The NTRsupport Pro executable is a
small, self-contained widget that is easily downloaded from the internet or can
be downloaded and accessed via [a] USB
Non-browser dependent, NTRsupport Pro
operates similar to a desktop widget via direct internet connection like a Web
The company also said:
With NTRsupport Pro, a technical
support provider can virtually manage up to eight computers simultaneously,
even if the machine requires a reboot. NTRsupport Pro remote control
capabilities allow support techs to diagnose problems, implement fixes,
transfer files and demonstrate solutions while a customer watches in real time
or is away from [his or her] machine. Additional machines can be monitored in
"unattended mode" by the StayConnected agent, which is downloaded
onto the end user machine. Multiple StayConnected machines can be easily
managed from the simple operator user interface with no limit to the total
numbers of machines supported.
Mark Cheshire, NTRglobal's vice president of product management, said, "NTRsupport
Pro was specifically created to empower individual IT support professionals to
provide remote technical support and fix problems over the Web, eliminating
costly travel and downtime," and for individuals looking to start their
own IT support businesses, NTRsupport Pro provides all the tools they need.
"This new solution is also perfect for Managed Service Providers (MSPs)
who are looking to provide ad-hoc remote support with their service
offerings," Cheshire said.
"With a simple user interface, basic remote control features and
integration to small business accounting systems, NTRsupport Pro is perfect for
the SMB market."
NTRsupport Pro features include simultaneous remote connection for up to
eight sessions, multiplatform support, integration with small business
accounting systems, session scheduling, and remote printing and file transfer
and multiaccess capability to deliver support sessions from a user's notebook
or any other PC. The company said, "For less than $600.00 dollars per year
... NTRsupport helps extend [the] reach, flexibility and business opportunity
IT professionals need to schedule and deliver instant and proactive support
services from anywhere."
Alba Lopez, CTO of medical technology
services company Iricom, said, "Delivering on-demand technical support and
proactive management services over the Web amazes our clients, [and] allows us
to cut travel costs by more than 90 percent and reinvest the time and money in
adding valuable, highly profitable services to our portfolio. NTRsupport Pro
offers a nimble, yet highly secure and robust clientless remote support
solution that allows one to be virtually on hand to deliver services from
anywhere. NTRsupport Pro makes it possible for us to instantly reach our
clients in a vertical where uptime is critical to saving lives."