The services are designed for small businesses with 50 or less employees, five servers and five network devices.
Remote IT infrastructure management specialist NetEnrich introduced
its Small Business Services package, designed to support IT solution
providers who deliver managed services to small and midsize businesses.
The technology that powers the SBS framework is NetEnrich's Agent, with
built-in discovery capabilities to identify infrastructure and
application instances, track and record actions performed by NetEnrich,
and report on Standardized Operating Procedures (SOPs) completed as
defined by ITIL service standards.
In addition, NetEnrich provides an ISO 27001-certified Network
Operations Center (NOC), which is staffed 24/7 with the capability to
perform full remediation and vendor technical coordination when
necessary. The services are designed for small businesses with 50 or
less employees, five servers and five network devices, the company
noted in a release.
Available from the Ingram Micro Services Division, NetEnrich's
remotely managed SBS platforms work to free up time from the service
provider's engineering and technical staff. The Service Delivery
Framework offers a "single pane of glass" view in to an end client's
server and network environment, in addition to infrastructure
applications, such as Exchange, Active Directory and Microsoft SBS.
"NetEnrich's Small Business Services package will lighten the load
for our engineers and allow them to focus more on delivering superior
customer service," said David Prince of Databranch, a NetEnrich
partner. "NetEnrich knows what it takes to manage all types and sizes
of environments. Our clients expect that we will deliver expert service
at competitive prices, and NetEnrich's new Small Business Services
enable us to deliver on that expectation."
NetEnrich CEO Raju Chekuri said that solution providers help small
businesses use technology as a strategic advantage. "SMBs make up the
majority of our North America business landscape. Our partners serve as
CIOs and IT operations teams for their SMB clients," he said. "We've
packaged our Small Business Services to address the IT operational
needs of companies with 50 employees or less and provide our partners
with the support they need to deliver the highest quality IT service
experience at a fair price."
The package includes one server and operating system (OS), including
up to three infrastructure applications that will be monitored, managed
with standardized preventative care (such as patching and A/V update),
with the firewall and the Internet Service Provider (ISP) managed via
up/down monitoring and full-ISP remediation with reporting, up to
vendor technical coordination. Partners can choose to have the L1
router or be switch managed, the company said.
In addition, the service offers ITIL-based SOP practices on all
device alerts and alert remediation, with Vendor Technical Support for
the infrastructure applications and firewall, desktop preventative
care, which includes anti-virus updates for up to five desktops,
business-critical SBS IT operation reports.
"NetEnrich worked closely with a number of Ingram Micro channel
partners to develop its new Small Business Services package and ensure
it met their business needs," says Jason Bystrak, director of sales,
Ingram Micro Services Division, North America. "We're pleased to bring
this new offering to market and make it easier for our mutual MSP
partners to offer enterprise-class services to SMB client."