NetSuite, Genpact Partner on Business Process Management

The partnership brings together NetSuite's cloud business management suite-enterprise resource planning (ERP), customer relationship management (CRM), e-commerce and Genpact's industry and process domain expertise and global operating model in managing business processes for clients.

Genpact Limited, a specialist in managing business processes, and NetSuite, a vendor of cloud computing business management software suites, announced a strategic partnership designed to leverage the growing power and popularity of cloud computing with an aim to transform and modernize business process management. The partnership brings together the strengths of the NetSuite cloud business management suite-ERP (enterprise resource planning), CRM (customer relationship management), e-commerce-and Genpact's industry and process domain expertise and global operating model in managing business processes for clients.

Under the partnership, Genpact will employ its global IT program management and ERP consulting teams to provide NetSuite implementation services to midmarket companies and divisions of larger companies around the world. Genpact will also leverage NetSuite's OneWorld solution to provide its business process services to these clients. Genpact will draw on its business process domain knowledge and understanding of clients' business processes to deliver solutions, develop tools and build intellectual properties around pre-configured templates for the target market globally.

"Over the last few years, we have seen significant shifts in the business challenges facing midmarket companies as they manage their growth. To help address many of these challenges, midmarket companies are increasingly adopting cloud computing solutions that offer scalability and low acquisition costs," said NV Tyagarajan, COO of Genpact. "We believe that our alliance with NetSuite will combine our business process expertise and vast technology and industry experience with NetSuite's robust on-demand delivery platform to set the industry standard for cloud-based business process solutions for this market segment. Likewise, we see many large enterprises embracing similar approaches for addressing their growth needs in emerging markets or to replace expensive and outdated legacy systems and processes."

By using NetSuite's cloud-based OneWorld solution to deliver their services, Genpact said it eliminates the need to buy, install and maintain the hardware, software and infrastructure that was previously required. This transition to the cloud will allow Genpact to configure the outsourced service more quickly, deliver the service more efficiently and reduce the costs and risks associated with delivering the service to clients, the company said. On average, Genpact and NetSuite said they expect that clients will be able to optimize their cost of running business processes and corresponding technology investments by up to 40 percent with this offering.

"We are excited to have Genpact as the first partner utilizing NetSuite OneWorld to provide a world-class BPM solution," said Zach Nelson, CEO of NetSuite. "Combining Genpact's deep experience in business process management, proven program management and IT integration skills with NetSuite's revolutionary cloud application creates a compelling solution that will allow companies of any size to cut costs, streamline their operations and increase the speed of their business. Genpact's visionary adoption of a cloud infrastructure for BPM services is a model for 'BPM 2.0' that will generate substantial benefits for both Genpact and their clients."

In addition to NetSuite's cloud-based CRM, ERP and e-commerce solutions, Genpact will also leverage NetSuite OneWorld, the company's cloud-based solution that delivers real-time global business management and financial consolidation, to provide system integration services to businesses with multinational and multi-subsidiary operations. Genpact said the broad functionality of NetSuite OneWorld would allow the company's program management and ERP consulting teams to implement a comprehensive solution quickly and benefit clients through a faster return on investment.