Numara Software Announces Hosted, SAAS IT Service Management
The company offers a single code stream for hosted and non-hosted solutions and the option to rent or own FootPrints licenses.Service management and asset management solutions specialist Numara Software announced expanded options for hosted- and software-as-a-service-based delivery. The company now offers its ITIL v3 compatible Numara FootPrints IT service desk management solution with a set of on-premise and off-premise deployment options, including a subscription option with flexible choices for product functionality. The SAAS offering is the same FootPrints product that has been available on- or off-premise on a perpetual license basis. Whether organizations run their deployments in SAAS, hosted or on-premise, they all run on the same service management code base with the ability to choose the services they want to use in any combination of named and concurrent licenses. The company said the offerings also address the market gap where IT organizations are looking to shift between deployment models without being restricted. Numara Software SAAS customers can move from a subscription to a perpetual license model and receive credit for payments they have made under subscription, a company release noted.
"IT executives have been looking for flexible delivery models for IT service management," said Fred Broussard, research director for PC, device and IT service management software at IT research firm IDC. "Solutions for easy migration to and from on-premise and hosted/SAAS environments and the ability to automate IT service desk and non-IT processes, such as in Numara Software's offerings, can provide this flexible delivery."