The company offers a single code stream for hosted and non-hosted solutions and the option to rent or own FootPrints licenses.
Service management and asset management solutions specialist Numara
Software announced expanded options for hosted- and software-as-a-service-based
delivery. The company now offers its ITIL v3 compatible Numara
FootPrints IT service desk management solution with a set of on-premise
and off-premise deployment options, including a subscription
option with flexible choices for product functionality. The SAAS
offering is the same FootPrints product that has been available on- or
off-premise on a perpetual license basis.
Whether organizations run their deployments in SAAS, hosted or
on-premise, they all run on the same service management code base with
the ability to choose the services they want to use in any combination
of named and concurrent licenses. The company said the offerings also
address the market gap where IT organizations are looking to shift
between deployment models without being restricted. Numara Software
SAAS customers can move from a subscription to a perpetual license
model and receive credit for payments they have made under
subscription, a company release noted.
"IT executives have been looking for flexible delivery models for IT
service management," said Fred Broussard, research director for PC,
device and IT service management software at IT research firm IDC.
"Solutions for easy migration to and from on-premise and hosted/SAAS
environments and the ability to automate IT service desk and non-IT
processes, such as in Numara Software's offerings, can provide this
The company offers a single code stream for hosted and non-hosted
solutions, named and concurrent licensing options, off-premise or
on-premise, and the option to rent or own FootPrints licenses, whether
they're renting on- or off-premise. Subscription pricing includes
discount tiers based on size and complexity of deployment. Businesses
can select between subscription-based pricing (solving for limited
budgets), perpetual license pricing (a lower total cost of ownership
over multiple years) or the ability to move from one to the other.
"As a leading service management and asset management vendor, our goal
is to offer our customers the greatest flexibility possible with our
solutions. We focus on helping them achieve their IT objectives
for efficiency, cost management and service delivery to their own
customers," said David Weiss, president and CEO of Numara. "Our Numara
FootPrints SAAS offering goes well beyond the SAAS options currently in
the market in solving for IT's range of needs today."
Ludmilla Tscherniwetz, director of HRIS at William Beaumont Hospital, said
for nearly five years they've been using FootPrints for their service
desk management process and in a hosted environment where Numara hosts
and manages the system for them. "We chose the hosting service because
it is maintenance-free and cost-effective," she said. "We've been happy
with Numara FootPrints and the hosted version fits the needs of our
business and we have never had any downtime. We rely on it and the
hosting model makes it easy for us."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.