Outsourcing Desktop Support
Everdream and its main competitor, Centerbeam, have nailed the small-business trend we recently highlighted.Everdream and its main competitor, Centerbeam, have nailed the small-business trend we recently highlighted. Keeping bread-and-butter infrastructure running smoothly is the biggest concern among small firms. By leveraging the power of broadband connections, Everdream and Centerbeam are able to offer remote support at surprisingly low prices. Expensive on-site service visits are minimized. Both firms have major backing. Everdream is aligned with HP, Centerbeam with Dell. Everdream closed its third round of funding in September, receiving $50 million. In November, Centerbeam landed $115 million in second-round equity financing.
While both firms offer partner programs, Everdream is more fully committed to the channel. Centerbeam is more focused on corporate branch offices and cutting deals with office-complex owners. Catering to branch offices may require Centerbeam to support enterprise applications such as SAP, PeopleSoft, etc., and that could dilute its commitment to small, MS Office-using businesses.