Palm issues a statement in the wake of complaints stemming from the Pre smartphone's habit of sending users' data back to the company.
Palm has responded to complaints from mobile application developer and Palm
Pre smartphone owner Joey Hess, who claimed
on his personal blog to have discovered
evidence of Palm receiving daily data updates about the location and
application use of Hess' Pre.
The allegation caused an uproar in Internet forums and in the media and
Following his discovery, Hess posted coding to disable the device's ability
to upload such information, noting it may not stick across WebOS upgrades.
fairly well regarding all this, without going into details or making clear that
the above data is being uploaded," he wrote.
Palm issued a statement in response, claiming the company takes privacy very
seriously and offers users ways to turn data-collecting services on and off.
detailed language about potential scenarios in which we might use a customer's
information, all toward a goal of offering a great user experience," the
statement read. "For instance, when location based services are used, we
collect their information to give them relevant local results in Google Maps.
We appreciate the trust that users give us with their information, and have no
intention to violate that trust."
Palm's Pre smartphone, touted as a serious contender to Apple's wildly
popular iPhone and which has seen reasonable sales success since its debut this
summer, has benefited from a strong high-end handset market while other mobile
markets suffer. However, according
to a Gartner report,
Palm, which sold just 205,000 units of the touch-screen Pre in the latest
quarter, currently ranks 10th in the smartphone market. The analyst firm said
it remains concerned about the Pre's ability to gain traction outside the U.S.
market, where its brand is less strong.
However, the Pre may get a boost from its new carrier
partner, Verizon. In late July, the carrier announced
the Pre will no longer be
exclusive to the Sprint network and will arrive on the Verizon network
"early next year," according to Verizon COO
Denny Stigl during the carrier's July 27 quarterly earnings call.