Siemens Pitches Unified Communications to Cost-Conscious Businesses
Studies show adopting unified communications technology can help save money, and Siemens OpenScape Office UC Application suite is designed to do just that for midmarket businesses.Siemens Enterprise Communications Group announced July 13 that the OpenScape Office Unified Communications Application suite is now available on its HiPath 3000 converged voice system, "complete with fully integrated, presence-enabled contact center functionality." The suite is targeted at small and midsize businesses looking to use UC to help improve customer service levels. According to Siemens' news release:
The OpenScape Office UC Application scales so that organizations of up to 384 users can access easy-to-use voice and conferencing services, presence, mobility, voicemail, messaging, and contact center capabilities. Because OpenScape Office now operates on Siemens' HiPath 3000 platform, UC can now be deployed through a simple software upgrade across Internet Protocol (IP), TDM [time-division multiplexing] and analog environments, giving Siemens' customers more flexibility in migrating to UC.
The company said OpenScape Office on the HiPath 3000 is now available in North America through direct and indirect channels.
"OpenScape Office truly democratizes UC by bringing enterprise-class functionality to a broader range of customers. UC is no longer just for SMBs with IP environments," said Michael Garland, Senior Vice President for Channels and Alliances at Siemens Enterprise Communications. "For our existing installed base of approximately 500,000 HiPath 3000 customers, we can now offer a simple and more affordable software upgrade to UC with little or no CAPEX required. For prospective customers wishing to improve their existing communications infrastructure, we can provide an open, standards-based and more cost-effective path to UC."