Application availability is a top priority for IT organizations
supporting mission-critical business processes, but many companies
grapple with identifying an effective, secure and efficient solution to
fit the complexity of their IT environments. To help small and
midsize businesses (SMBs) meet this challenge, SunGard Availability
Services is augmenting its portfolio of offerings with Recover2Cloud, a
suite of managed recovery services backed by guaranteed service levels.
The suite of services leverages a secure, enterprise-grade cloud
platform and delivers a variety of recovery time and recovery point
service levels. Recover2Cloud for Server Replication incorporates
asynchronous server-based replication and is suited for virtual,
physical and cloud-based applications requiring recovery in less than
four hours, while Recover2Cloud for Vaulting restores data from an
online vault and delivers application recovery in less than 24 hours.
With SunGard Vaulting, deduplicated backup copies of data are stored
in a secure vault at a SunGard location, in close proximity to recovery
infrastructure. Recover2Cloud for Vaulting also provides complementary
managed recovery services – SunGard experts assume responsibility for
restoring the vaulted data and recovering your application, at
guaranteed service levels. The service leverages an enterprise-shared,
secure cloud infrastructure, which the company said reduces the total
cost of ownership by 35 percent or more compared to an in-house
solution.
The Recover2Cloud Services are offered for individual applications,
or as part of a tiered solution addressing different availability needs
across multiple applications, heterogeneous platforms, and physical and
virtual environments. An additional service in this family, leveraging
storage virtualization technology, is expected to be released later
this year, the company said.
Laura DuBois, program vice president at IT research firm IDC, said
for most firms, continuous access to data and information has never
been more critical than it is today. “The resilience of these
businesses, therefore, is heavily tied to IT,” she noted. "SunGard's
Recover2Cloud services enhance its existing portfolio with important
features like SLA guarantees, service automation and recovery
orchestration, and enterprise-class services. Organizations are advised
to look for these types of features, and carefully evaluate their
service provider's capability to deliver them, in order to gain best
value for their recovery investment."
As part of all Recover2Cloud services, SunGard assumes recovery
responsibility on behalf of an organization, with an operations staff
driving solution deployment and performing 24/7 monitoring,
troubleshooting and testing. In case of an outage in the customer’s
production environment, SunGard also performs the recovery. SunGard
also offers consulting services that support organizations in
developing and managing solutions in the areas of enterprise
resiliency, technology architecture and infrastructure operations.
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