SysAid Launches IT 8.1 Help Desk Platform
The release is highlighted by a new password wizard for accessing SysAid's Password Services from a mobile device.IT service management (ITSM) and Customer Service Support (CSS) software provider SysAid announced the launch of SysAid IT 8.1, a new release of its mobile IT help desk platform. The release is highlighted by a new password wizard for accessing SysAid's Password Services from a mobile device, and also includes several performance improvements for enhanced software functionality. The company launched SysAid IT 8.0 in May, touted as the first fully mobile help desk and asset management software, supporting all of the leading smartphone platforms, including Android, BlackBerry, iPhone and Windows Phone 7, as well as tablets running on these systems. SysAid IT 8.0 included a Password Services module, a feature that has now been upgraded with mobile functionalities. IT 8.1's new Mobile Password Services tool allows end users to quickly self-reset their passwords, as well as unlock network accounts directly from their mobile device, without having to send a request to the IT department.
"Analysts and industry experts are well aware that password reset requests constitute a significant percentage of help desk calls," said Israel Lifshitz, founder and CEO of SysAid Technologies. "While these requests are relatively straightforward, they prove to be very time consuming for the IT department and costly for the organization. SysAid IT 8.1 was designed specifically to address this challenge, as it allows users to handle their own password resets, reducing the number of password service requests submitted, and enabling the IT department to focus on more important tasks."