IT
service management (ITSM) and Customer Service Support (CSS) software provider
SysAid announced the launch of SysAid IT 8.1, a new release of its mobile IT
help desk platform. The release is highlighted by a new password wizard for
accessing SysAid’s Password Services from a mobile device, and also includes
several performance improvements for enhanced software functionality.
The
company launched SysAid IT 8.0 in May, touted as the first fully mobile help
desk and asset management software, supporting all of the leading smartphone
platforms, including Android, BlackBerry, iPhone and Windows Phone 7, as well
as tablets running on these systems. SysAid IT 8.0 included a Password Services
module, a feature that has now been upgraded with mobile functionalities. IT
8.1's new Mobile Password Services tool allows end users to quickly self-reset
their passwords, as well as unlock network accounts directly from their mobile
device, without having to send a request to the IT department.
“Analysts
and industry experts are well aware that password reset requests constitute a
significant percentage of help desk calls,” said Israel Lifshitz, founder and
CEO of SysAid Technologies. “While these requests are relatively
straightforward, they prove to be very time consuming for the IT department and
costly for the organization. SysAid IT 8.1 was designed specifically to address
this challenge, as it allows users to handle their own password resets,
reducing the number of password service requests submitted, and enabling the IT
department to focus on more important tasks.”
SysAid
IT is an end-to-end IT management solution that is built using a modular
approach. Available as on-premises or SaaS, the platform offers a number of
tools that allow administrators to streamline and automate IT processes, which
are designed to save time and resources managing help desk and asset
inventories. In June, the company launched the latest version of its Customer
Service Support software, CSS 3.0. The software features a new user interface
that enables users to access and manage data in fewer clicks, and a 35 percent
improvement in overall page load time. CSS 3.0 is available as an application
on the iPhone, BlackBerry and Android.
Additionally,
many of the platform's tools have been enhanced, including: tighter permission
controls, extended online help, improved customization settings, enhancements
to the report wizard, and improvements to the FAQ and self-service portal. The
new version includes a calendar in the self-service portal that allows end
users to view the request dates and due dates of the service requests they've
submitted. It also supports integration with Outlook Web Access (OWA) protocol
for improved integration.
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