TSG, which already looks after Sage and Microsoft customers, recently experienced an increase in CRM interest.
Services Group has acquired IT software and services company Concentrix. The
company called the acquisition a "key step" in the growth strategy of TSG that will
provide "significant capability" in customer relationship management (CRM)
software implementation, one of the company's target growth areas.
acquisition is the 24th for TSG since its inception in October 2003, and
represents continued progress in building a U.K.-wide service network,
providing complete IT services to small to medium-size businesses. Concentrix,
which currently employs 61, is a business software, CRM and IT solutions
provider based in Loughborough, U.K.
present, the company provides business software and infrastructure solutions,
combined with support services to customers throughout the U.K. such as Royal
Mail, Thomas Cook and E.ON UK. With a focus on both Microsoft and Sage
applications, Concentrix has a reputation for the delivery of CRM products from
these two international software authors.
which already looks after thousands of Sage and Microsoft customers, has
recently experienced an increase in CRM interest as customers look for ways to
grow sales and improve service levels during these competitive trading times. TSG
said Concentrix's wealth of CRM product knowledge and skills makes the business
an "excellent fit" for TSG.
Concentrix acquisition is a significant development in TSG's growth strategy
and another strategic step in our quest to become the U.K.'s No. 1 SME IT
services provider. It increases our customer base and will considerably add to
our existing Sage and Microsoft Dynamics skills and capabilities," said David
Stonehouse, TSG's chief executive. "We are particularly impressed with
Concentrix's expertise in the CRM arena, covering both Microsoft Dynamics and
Sage CRM products, and are looking forward to this team leading TSG's growth in
the delivery of CRM solutions. Additionally, this acquisition should accelerate
our progress with cloud computing and SharePoint technology, both being areas
which TSG and Concentrix have recently made significant investment."
latest acquisition means that TSG now employs over 500 staff and provides
services to thousands of midmarket companies nationwide, from Southampton in
the south, to Aberdeen in the north. Following the acquisition of Concentrix,
TSG intends to continue its expansion plans with further acquisitions across
acquisition process was overseen on behalf of TSG by Newcastle-based legal firm
Ward Hadaway through partner Katherine Hay-Heddle, working with corporate
finance organization UNW and partner Neville Bearpark. Concentrix was advised
by Spearing Waite LLP through partner Martin Smith.
am very proud of the business we've built from a standing start in 1999. We've
established ourselves as key application partners with both Microsoft and Sage
in the U.K., being awarded the -Sage CRM Business Partner of the Year' in 2009,
hold the accreditation of a Sage Circle of Excellence member and are a
Microsoft Gold certified partner," said Concentrix's Managing Director Ian
Dawkins. "Becoming part of TSG will allow us to continue our growth and provide
our existing customers with a greater depth of services through access to the
full TSG product portfolio including business software, remote support,
cabling, wireless systems, telecoms and virtualization solutions. We look
forward to sharing our CRM expertise with TSG customers and continuing to
provide our customers with the high levels of service they receive today."