Toshiba Announces Strata Call Manager

 
 
By Nathan Eddy  |  Posted 2010-01-22 Email Print this article Print
 
 
 
 
 
 
 

Toshiba releases a unified communications (UC) solution compatible with the company's Strata CIX family of IP business communication systems and aimed at cost-conscious businesses.

Toshiba America Information Systems announced the release of the Strata Call Manager, the company's unified communications (UC) solution that is compatible with Toshiba's Strata CIX family of IP business communication systems. Strata Call Manager's Ribbon GUI is based on the Microsoft Fluent user interface and groups all the common features and functionalities together. The Ribbon format features multiple tabs, each of which is broken down into groups. Each tab has a specific function, and all the buttons in that tab support that function.

All of the buttons in the Strata Call Manager are created equal and can be programmed as any other button. In addition, other buttons can be added for ACD functionality. Each button companion application can hold eight banks of 64 buttons per bank, giving users enhanced flexibility and customizability. Buttons can be programmed by the user for: feature codes, speed dialing, system/PBS commands, user-defined actions, ACD keys, DSS extension keys, Web keys, and running programs.

"Toshiba's New Strata Call Manager gives enterprise and SMB users a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface," said Shahin Hatamian, vice president of product management for Toshiba America Information Systems Inc., telecommunication systems division.

Strata Call Manager is compatible with the entire Strata CIX family of IP business telephone systems, including the Strata CIX40, CIX100, CIX200, CIX670 and CIX1200 systems (Version 5.0 software or higher). It is also compatible with Toshiba's Net Phone application and most CRM solutions, including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.

Strata Call Manager's features and capabilities include Presence Viewer to display the status of other users, desktop call control from the PC (Strata Call Manager gives users omplete desktop call control using their PCs rather than desk telephones), customized call handling, which gives users the ability to drag and drop incoming calls to either voicemail or another extension, outbound dialing from any application and CRM integration with screen pops.

Incorporated into Strata Call Manager are six companion applications that give users advanced integrated call managing, including contacts, which provide directory features to look up and dial other, extensions with a click of the mouse, access the Presence Viewer and more, history, which automatically creates a log of calls dialed, received and missed, ACD Viewer, which enables users to view the status of all contact center groups to which they belong, chat (instant messaging), including support for whiteboard and canned messages, dialer, which enables users to schedule phone calls to be placed later by using Microsoft Outlook, and a Web browser, which provides access to Internet or Intranet locations or direct access to local HTML files.

 
 
 
 
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
 
 
 
 
 
 
 

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