Aptela and Velaro join forces to offer Aptela's hosted phone service for Velaro's Click-to-Call feature, aimed at cost-conscious businesses.
Velaro, a click-to-chat and click-to-call software solutions company,
announced integration between the company's click-to-call software as a service
and Aptela's hosted phone service. Click-to-call offers an alternative mode of
communicating with online visitors. By fully integrating with Aptela's hosted
phone service, Velaro's click-to-call lets Website visitors click a button on a
company's Website and allow Velaro to identify the properly skilled agent and
connect the call.
The solution, aimed at small to medium-size businesses (SMBs), is priced per
agent, but companies are able to install the Velaro Desktop Application on as
many machines as they like at no additional cost.
Velaro's click-to-call comes with all the features of the company's live
chat service and is integrated with all of Velaro's workflow capabilities, such
as auto routing, agent tiering and sales rules. Pre-call and post-call surveys
are standard with the click-to-call service, which helps allow companies track
the effectiveness of their agents.
Aptela's features can be accessed anywhere, any time through the Internet,
traditional wire-line or cellular networks. Velaro's clients include LG
Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro and Epicor.
Aptela was recently recognized as a 2009 Deloitte Technology Fast 500 company
with a No. 78 ranking overall and a No. 15 ranking among
telecommunications/network providers.
"This partnership is an incredible value for Velaro customers. By
joining forces with the leading SMB hosted VOIP phone service provider, we are
able to offer online businesses a streamlined resource that utilizes their
existing telephony infrastructure," said Alex Bloom, president of Velaro.
"Together we are assisting online merchants in realizing potential revenue
from every Website visitor."
Velaro's services are secured by both physical and technological systems to
protect sensitive business information. Chats and transactions can be encrypted
using 128-bit SSL (Secure Sockets Layer)
standards, and the company also employs firewalls and other third-party
services to provide safe interactions between businesses and their customers.
Velaro also provides free training and setup services to all customers,
including direct end-user training to agents.
Jackie Funk, director of marketing for Aptela, said the integration of
Aptela's hosted phone service with Velaro's click-to-chat application is "a
natural fit" for any organization that conducts business online. "We are
very excited about Velaro's integration with our hosted phone service. Aptela
is focused on providing our customers the most powerful small business
communications solution available," Funk said. "It allows any business
with a Web presence to be readily available to its customers at all times-a
perfect solution for both marketing and customer service."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
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